Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Description field lock for users

Hi, I am using Jira service desk and use some tickets in a specific group to store some of the users access, I created a issue type and each ticket under that group is individual to each user and in the description i keep a list of access to different systems for that user. The problem is that i run the risk of users editing the field, or deleting the information by mistake.  Is there a way to block this so only agents can edit ? 

 

Thank you. 

2 answers

2 accepted

0 votes
Answer accepted
John Funk Community Leader Aug 05, 2020

Hi Tudor,

In cases like that, we include field in just the Create Screen and View Screen and then remove it from the Edit Screen in the screen scheme.

Then we create a transition screen with the field and attach it to the appropriate transition in the Workflow. Then we put a condition on the transition so that only Agents can execute the transition. Or if it doesn't apply to a particular transition, we create a looping transition back to the same status and only allow Agents to access that transition. 

0 votes
Answer accepted
Daniel Ebers Community Leader Sep 21, 2020

Hi Tudor,

in case you have already installed App "ScriptRunner" you can do it using Behaviours. The advantage is that is saves you creating some screens.

On the other hand the App is, indeed, one that requires extra purchasing/payment. In case you have several other use cases which requirements can be met using ScriptRunner it might be worth a look.

Cheers,
Daniel

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Posted in Jira Core

How to manage many similar workflows?

I have multiple projects that use variations of the same base workflow. The variations depend on the requirements of the project or issue type. The variations mostly come in the form of new statuses ...

4,570 views 12 8
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you