Hello,

one of our users deleted accidentally some Issue in JIRA. Is there a way we can recuperate the lost data?

Thanks,

Giovanna

4 answers

0 votes
Ignacio Pulgar Community Champion May 11, 2016

Try contacting Atlassian Support, but they are not contractually enforced to assist you in this kind of request.

If you cannot recover the lost issue from the daily backup, the issue has been lost forever.

If you think (as well as I do) that JIRA should count with any way for recovering issues deleted accidentally, please, vote for and comment on these feature requests:

https://jira.atlassian.com/browse/JRA-23498

https://jira.atlassian.com/browse/JRA-36415

https://jira.atlassian.com/browse/JRA-30430

Regards

0 votes
Joe Pitt Community Champion May 12, 2016

Effectively NO. Do not delete issues. I suggest closing with a resolution value of Deleted and anything you want to delete. I implement it with a special transition only the project lead can execute and it requires the fill in a reason field. When you delete it is GONE. Hardly a week goes by without someone wanting to restore an issue. Missing issue numbers will eventually cause a question about what it was and why was it deleted even if it was done properly. Missing data always brings in the question of people hiding data that may have looked bad.

I do not give Delete permission to anyone except JIRA admins.  As Joe said, they need to mark it as Invalid, cancelled, whatever.  

No. You can not restore deleted data. However, what you can do is contact with JIRA support, they may be able to restore data for you.

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