Custom field description formula

[Lin Chen]

I want to add a custom field which can calculate values, however I cannot find any guideline about grammar. Could you pls send me link or an offline document? Thanks.

[Vasiliy Zverev]

Try plugins: 

simple and free: https://marketplace.atlassian.com/plugins/com.innovalog.jmcf.jira-misc-custom-fields/versions#b100500930

more complex, but can use JIRA API:https://marketplace.atlassian.com/plugins/com.onresolve.jira.groovy.groovyrunner/versions#b1296

[Lin Chen]

Thanks for the reply.

any approaches that don't need to install plugins - such as JIRA built-in formula guideline? It is a little bit time-consuming for me to apply the approval from management.

[Vasiliy Zverev]

If you need some information quickly you could try to use some SQL. 

You will not see it in JIRA, but you will get requared information.

If yes, what namely you want to culculate?

[Lin Chen]

I would like to get the actual time when a custom ticket type is resolved - currently a value named "resolve" will be updated only when the ticket is closed, i want to know the resolve time as well.

[Vasiliy Zverev]

You could try use "resolution sate". This field stores datetine of first resolution. In most cases issues resolved on close.