It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Custom field 'Story Points' with ID 'customfield_10002' exists in DB, but was not returned by the issue field manager

What can I do?

JIRA version 7.0.10 (Server)

 

This following Links are not helpful, because the SQL not returns no duplicate field:

https://confluence.atlassian.com/jirakb/jira-agile-upgrade-duplicate-custom-fields-error-message-779159121.html
https://confluence.atlassian.com/jirakb/how-to-fix-the-duplicate-agile-custom-fields-after-upgrading-779159142.html

image001_01D21425E9163D60.png

 

Here the complete error:

2016-09-10 20:07:26,875 ThreadPoolAsyncTaskExecutor::Thread 15 ERROR [o.e.g.b.e.i.dependencies.startup.DependencyWaiterApplicationContextExecutor] Unable to create application context for [aptis.plugins.epicSumUp], unsatisfied dependencies: none

org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'UpgradeTaskEpicIssueType' defined in URL [bundle://215.0:0/META-INF/spring/atlassian-plugins-components.xml]: Bean instantiation via constructor failed; nested exception is org.springframework.beans.BeanInstantiationException: Failed to instantiate[aptis.plugins.upgradeTask.UpgradeTaskEpicIssueType]: Constructor threw exception; nested exception is java.lang.RuntimeException: Custom field 'Story Points' with ID 'customfield_10002' exists in DB, but was not returned by the issue field manager.

1 answer

0 votes
Keri Duthie Atlassian Team Oct 06, 2016

Hi Steffen, 

Epic Sum Up is a third-party add-on and unsupported by Atlassian, you might want to reach out to the vendor APTIS to see if they can help you out, please find their details here: https://marketplace.atlassian.com/plugins/aptis.plugins.epicSumUp/server/support

I would recommend that you contact the vendor or raise a support ticket with Atlassian Support so we can take a closer look at your environment to see if we can help along with the following information: 

  1. When did this issue start happening?
  2. Have you tried uninstalling and reinstalling the add-on?  
  3. support zip

Thanks, 

Keri Hannon | Atlassian Support

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira Core

How to manage many similar workflows?

I have multiple projects that use variations of the same base workflow. The variations depend on the requirements of the project or issue type. The variations mostly come in the form of new statuses ...

1,097 views 7 0
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you