You would need to create a custom field of the correct type (Select list). Add this to the create, edit, and view screens for the issue type that is being used by your request type. Then configure your request type, click add fields and you should see the new custom field.
I'm John Allspaw, co-founder of Adaptive Capacity Labs, where we help teams use their incidents to learn and improve. We bring research-driven methods and approaches to drive effective inciden...
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