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Custom drop down in service desk

Divya Devi C
Divya Devi C May 12, 2016

I would like to create a custom dropdown in service desk. Is it possible? Currently I see only 12 fields and I am able to select only from them.

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Chris Dunne
Chris Dunne
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May 12, 2016

You would need to create a custom field of the correct type (Select list). Add this to the create, edit, and view screens for the issue type that is being used by your request type. Then configure your request type, click add fields and you should see the new custom field.

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