Custom drop down in service desk

I would like to create a custom dropdown in service desk. Is it possible? Currently I see only 12 fields and I am able to select only from them.

1 answer

You would need to create a custom field of the correct type (Select list). Add this to the create, edit, and view screens for the issue type that is being used by your request type. Then configure your request type, click add fields and you should see the new custom field.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Monday in Confluence

Organizing your space just got easier - Page Tree Drag & Drop is here

Hi Community! I’m Elaine, Confluence Product Manager. You may have read my earlier post about page tree in space navigation sidebar. I'm excited to share another improvement that helps you organize ...

72 views 3 3
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you