Custom Fields and Missing Data

We have a custom field "start date" and another called "PTO Start Date" this morning something happened and almost all the values are empty. Is the dat gone from the database? Help!!!

1 answer

Hi Daniel,

You can run the query from the Atlassian Database Schema page to see if the data is still there:

select * from customfieldvalue where customfield=(select ID from customfield where cfname='YourFieldName');

From my testing, if I delete a value the data is immediately gone from the database so if you do find it there the first step is going to be to perform a full re-index so you'll need to schedule a maintenance period.

If you do not find the values in the database you'll need to restore from the last backup.  I would also recommend opening a support ticket so the Support team can take a look at the logs and help identify what may have happened to cause this behavior and how to prevent it again in the future.

Cheers,

Branden

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