I have created custom field called " severity" and set up 4 options which are " low, medium, high, critical". However it shows " none , medium, high, critical" on the create issue page. How can I remove the " none" filed even though I cannot see it under the edit options. please see the screen shot below.
Ah, so it did actually show 'Low' as well as 'None'.
Yes, you can make the field a required one in the appropriate Field Configuration, you just have to watch out so you don't affect other projects negatively (you can create a new Field Configuration with an appropriate Field Configuration Scheme). You also must decide on a default value.
There are also add-ons that will allow you to modify the list using scripting, "Live Fields" come to mind.
So s/he doesn't want it Required but still doesn't want to allow 'none' (empty)? Huh...
I think the JJUPIN Add-On with Live Fields is the best way to go if you can get the funding. It's quite cheap and definitely worth it if you want to do any serious modifications to JIRA.
Here are some recipes to show what can be done...
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