Cumulative estimates not showing

[Michał Mizera]

Hi Guys,

I've got a problem with epics estimations.

When I don't have any issues embedded in the epic, overall estimate equals 0:

Zrzut ekranu 2016-01-11 o 20.59.08.png

But after adding any issue with an estimate, the summary view looks like this:

Zrzut ekranu 2016-01-11 o 20.59.15.png

I've tried this on Safari and Chrome, and it looks like this on both...

What am I doing wrong? Few days ago it was working fine, but today it looks like this.

Zrzut ekranu 2016-01-11 o 20.59.08.png ‏37 KB

Zrzut ekranu 2016-01-11 o 20.59.15.png ‏40 KB

[Michał Mizera · Accepted solution]

It looks like it's a but in JIRA: https://jira.atlassian.com/browse/GHS-13035

I've followed up the workaround here, it it've fixed the issue

[Michał Mizera]

Anayway, Steven Behnke - thanks for help

[Steven Behnke]

Thank you for posting the solution.

[Steven Behnke]

Hi! How are you adding estimates to issues?

[Michał Mizera]

Of course. All issues in the epic are estimated using time-based estimates

[Steven Behnke]

Thanks for the response. I'd imagine that your board is currently setup to handle estimates as Story Points. If you'd like the board/reports to use Time Based metrics, please indicate this under Board - Configure - Estimation – Estimation Statistic

image2016-1-11 12:59:33.png

image2016-1-11 12:59:33.png ‏79 KB

[Michał Mizera]

It's actually configured using "Original Time State" option for "Estimation Statistic", so I guess that isn't the point here

[Steven Behnke]

Could you provide a screenshot? It's hard to proceed blind. I assume you mean it's already set to Original Time Estimate, not 'state.' Also, I noticed that in your original screenshot I can see that it looks like it's showing nothing, instead of zero... This looks like a bug or issue. Can you tell me if you've tried to reindex your issues to solve this?

[Michał Mizera]

Here's configuration screenshot: http://i.imgur.com/Pfv8oKa.png It also looks like a bug for me... You've said about reindexing - how can I perform it?

[Steven Behnke]

You should be able to see the estimate as such: 

image2016-1-11 13:57:40.png

You can reindex by navigating to Indexing under Administration. Please read more here: https://confluence.atlassian.com/jira/search-indexing-185729671.html

This is difficult to troubleshoot without being able to see it myself. I'd likely be looking at the log in /var/atlassian/application-data/jira/log/atlassian-jira.log to see if anything logs when I view the issue. Reindexing the system may help. You may also want to open an issue at support.atlassian.com.

image2016-1-11 13:57:40.png ‏5 KB

[Michał Mizera]

I've launched re-indexing, but unfortunately it didn't help. I'll contact devop tomorrow and check this log file you've pointed.

[Michał Mizera]

It looks like this is a cloud based instance, so I guess that I won't have an access to these log files. I'll contact support than