Creating issues and comments from email issue

[Scott Skversky]

Based on this documentation - https://confluence.atlassian.com/adminjiraserver071/creating-issues-and-comments-from-email-802592933.html

Our infrastructure does not have a POP3/imap configured, plus we have roughly 30 users utilizing JIRA out of our firm.  We are using exchange 2010.  Any advice or workaround?

[Steven F Behnke]

Not offhand. This is a fairly normal and simple request – Many different applications have different requirements for features, such as email ingesting. In this case, JIRA supports IMAP/POP mail protocol only.

I'd be surprised if your internal IT didn't allow for this.

[Scott Skversky]

This isn't setup in our environment.  Any recommendations on doing so?

[Steven F Behnke]

If you have Exchange you have the ability to use IMAP/POP. Is this not an option for you for some reason? Perhaps you can create your own IMAP mail server and then forward emails to that connected email box?