Based on this documentation - https://confluence.atlassian.com/adminjiraserver071/creating-issues-and-comments-from-email-802592933.html
Our infrastructure does not have a POP3/imap configured, plus we have roughly 30 users utilizing JIRA out of our firm. We are using exchange 2010. Any advice or workaround?
Not offhand. This is a fairly normal and simple request – Many different applications have different requirements for features, such as email ingesting. In this case, JIRA supports IMAP/POP mail protocol only.
I'd be surprised if your internal IT didn't allow for this.
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