Based on this documentation - https://confluence.atlassian.com/adminjiraserver071/creating-issues-and-comments-from-email-802592933.html
Our infrastructure does not have a POP3/imap configured, plus we have roughly 30 users utilizing JIRA out of our firm. We are using exchange 2010. Any advice or workaround?
Not offhand. This is a fairly normal and simple request – Many different applications have different requirements for features, such as email ingesting. In this case, JIRA supports IMAP/POP mail protocol only.
I'd be surprised if your internal IT didn't allow for this.
I have multiple projects that use variations of the same base workflow. The variations depend on the requirements of the project or issue type. The variations mostly come in the form of new statuses ...
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