Creating issue from mail in multiple projects from 1 mailbox.

[Andris Grinbergs]

Need to setup Jira to create issues in MULTIPLE projects from 1 mailbox. (divided between projects by keywords or mail-folders). Can it be done somehow?

[Nic Brough -Adaptavist- · Accepted solution]

JIRA's standard mail handlers can only create issues in one project - it has no way of knowing how you might define the project in an email.

You need add-ons that can provide handlers that will be able to implement the logic you need to perform to make the decisions on which project is needed.   You can write your own, or try out something like JEMH or JETI.

[Andris Grinbergs]

I thought so too, but JIRA documentation(https://confluence.atlassian.com/adminjiraserver071/creating-issues-and-comments-from-email-802592933.html) says : "

• For mail accounts, JIRA scans email messages received by your mail account's 'Inbox' folder. However, for IMAP mail servers, you can specify a different folder within your mail account."
  
  and
  
  "Specify the project key of the default project to which new issues are created by this handler — for example, JRA."
  
  Which makes me believe it should be possible with standard functionality.

[Nic Brough -Adaptavist-]

Yes, but that's not quite "one mailbox" on the JIRA side.   You'll need to set up a different mail server for each inbox folder.  JIRA will see them as separate mailboxes, so you can then hook up a different handler for each.