You've almost certainly set it mandatory in the field configuration, although you might have done it with a workflow validator.
Do you have the field on screen though? You should only ever put resolution on "issue view" (not that you actually need to, as JIRA will display it whether it's on the screen or not) and "transition to an end status transition screens", never on create or edit screens.
If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...
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