I'm able to create a HipChat room from a ticket and so are some of my admins, but developers can't see the "Create Room" button in tickets. How can I ensure that anyone can create a HipChat room from a JIRA ticket?
What's likely causing this issue is that your HipChat is currently configured to only allow admins to create rooms.
To view what permissions are currently active, log in to HipChat in your browser, (as an admin), and go to Group Admin -> Preferences. From there you should be able to make the needed changes.
And just for your reference, here's the documentation regarding HipChat roles and permissions:
If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...
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