Our client has their own instance of JIRA. We also have our own instance of JIRA. Is there a way to connect the two so that if they create a bug in their instance, it'll show up in ours? Or would we have to force them to use our instance of JIRA when creating a bug in order for us to see?
There are different solutions on the marketplace - check following query
We are the team behind Exalate (which is one of these solutions)
It fully covers your use case, and we are very willing to help in case you decide to evaluate our solution.
Feel free to book a meeting at your convenience here
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