Configure Crowd on Jira

image2017-1-28 11:8:11.png

Please help me out this issue while am setup crowd with JIRA, i had an issue with wrong password, after this i changed the order of the directory position to JIRA internal directory, even am not able to login in to the JIRA with user credentials in JIRA internal directory, 

After some time even i reset the password to default 'sphere' in database but am not able to login in to the JIRA.

the above image which shows the while am running logs in JIRA


Please help me out with this issue Asap.




3 answers

Please double check the following (you need to shut down the JIRA first):

Check if Crowd is disabled if not run the following query:

update cwd_directory set active = 0 where id = <crowd_directory_id>;

Enable JIRA Internal directory:

update cwd_directory set active = 1 where id = <jira_internal_directory>;


Did you enable SSO? if yes then you will need to check the following as well:

Edit the <JIRA>/atlassian-jira/WEB-INF/classes/seraph-config.xml file.

a) Uncomment the authenticator node:

&lt;authenticator class=""/&gt;

b) Comment out the line that contains the new authenticator:

&lt;!-- &lt;authenticator class=""/&gt; --&gt;

image2017-1-28 17:29:36.png

i dis-abled SSO even though am not able to login in to the instance with the user credentials from JIRA internal directory. Is there anyway to login in to the instance.

Which version of JIRA are you using? Follow the reset password instructions for administrator user from the documentation this documentation (before resetting the password shut down the JIRA) - Retrieving the JIRA administrator

Am using JIRA-6.2 Version.

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