I've assigned a component lead to a component of my project. On issues/tickets in the project I've added the corresponding component. On the notification scheme used by the project I've added component lead to the "close event" notification events.
So I expect when I close any ticket with the fore mentioned component it will email this component lead. But this doesn't happen...
Thanks for the reply!
Yes. I'm testing out this function to inform another business area when an issue is closed. So I've created the component lead account myself and have logged in checked permissions etc.
I've used notification helper as admin, but it never seems to reference component lead. It just says notifications will not be sent to my user because they are not the watcher, assignee or reporter.
@Andrew Martin, if you edit the workflow, you can:
That way, you can send the user notifications just on closure of issues.
If you follow these steps, do not forget to remove 'component lead' from 'generic event' notifications.
I have multiple projects that use variations of the same base workflow. The variations depend on the requirements of the project or issue type. The variations mostly come in the form of new statuses ...
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