Comment and Create Issue by email

Suddenly my JIRA stop creating issues that was reported by email.

I check on Mail configuration and the error is:

java.io.IOException: Unexpected response: 220 SERVER04-R3.ronil.local Microsoft ESMTP MAIL Service ready at Wed, 25 Jan 2017 17:25:17 +0200
javax.mail.MessagingException: Connect failed;
nested exception is:
java.io.IOException: Unexpected response: 220 SERVER04-R3.ronil.local Microsoft ESMTP MAIL Service ready at Wed, 25 Jan 2017 17:25:17 +0200
at com.sun.mail.pop3.POP3Store.protocolConnect(POP3Store.java:210)
at javax.mail.Service.connect(Service.java:295)
at com.atlassian.jira.service.services.mail.MailFetcherService$MessageProviderImpl.getAndProcessMail(MailFetcherService.java:201)
at com.atlassian.jira.service.services.mail.MailFetcherService.runImpl(MailFetcherService.java:356)
at com.atlassian.jira.service.services.file.AbstractMessageHandlingService.run(AbstractMessageHandlingService.java:252)
at com.atlassian.jira.service.JiraServiceContainerImpl.run(JiraServiceContainerImpl.java:61)
at com.atlassian.jira.service.ServiceRunner.execute(ServiceRunner.java:47)
at org.quartz.core.JobRunShell.run(JobRunShell.java:195)
at com.atlassian.multitenant.quartz.MultiTenantThreadPool$MultiTenantRunnable.run(MultiTenantThreadPool.java:72)
at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:520)
Caused by: java.io.IOException: Unexpected response: 220 SERVER04-R3.ronil.local Microsoft ESMTP MAIL Service ready at Wed, 25 Jan 2017 17:25:17 +0200
at com.sun.mail.pop3.Protocol.readResponse(Protocol.java:752)
at com.sun.mail.pop3.Protocol.simpleCommand(Protocol.java:687)
at com.sun.mail.pop3.Protocol.<init>(Protocol.java:113)
at com.sun.mail.pop3.POP3Store.getPort(POP3Store.java:261)

I try to do Telnet to this server on this port, it;s working.

telnet 10.3.5.1 110

1 answer

0 votes
Volodymyr Krupach Community Champion Jan 26, 2017

Go to the "POP or IMAP mail server" page and check the config. You can click Test Connection to check the settings.

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