There are two distinct groups using JIRA at our NGO - business customers and IT (developers and IT technicians). Do we need to set up two instances of JIRA so one instance is using Core and the other using SD?
No, you can have multiple licenses on a single JIRA instance. So you could buy a JIRA Service Desk license for IT to set up service desk(s), and a JIRA Core license for your business users to create and work in business projects. You can decide which groups should have access to which application on the application access page.
I should point out that if your business users only need to make requests in the service desk and aren't actually using JIRA projects, a JIRA Service Desk license is all you need: you pay for the number of agents you need and can have unlimited customers.
JIRA Product Manager
If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot