Combining JIRA Core and JIRA Service Desk

There are two distinct groups using JIRA at our NGO - business customers and IT (developers and IT technicians). Do we need to set up two instances of JIRA so one instance is using Core and the other using SD?

1 answer

1 vote
Dave Meyer Atlassian Team Oct 06, 2015

Hi Paul,

No, you can have multiple licenses on a single JIRA instance. So you could buy a JIRA Service Desk license for IT to set up service desk(s), and a JIRA Core license for your business users to create and work in business projects. You can decide which groups should have access to which application on the application access page.

I should point out that if your business users only need to make requests in the service desk and aren't actually using JIRA projects, a JIRA Service Desk license is all you need: you pay for the number of agents you need and can have unlimited customers.

Dave Meyer

JIRA Product Manager

Suggest an answer

Log in or Sign up to answer
Community showcase
Published 2 hours ago in Statuspage

194 years of downtime: looking back on incident data from 2018

Statuspage customers logged more than 194 years of collective incidents in 2018. That’s a whopping 87% increase from the  104 years logged in 2017 , and we aren’t even through December yet....

13 views 0 2
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you