I've set up a mailhandler that creates incidents from mails. We have 4 priorities with p1 being the highest and p4 being the lowest. When a regular mail is handled it will be set to be a P3 priority.
However when a mail is send with high priority marked the mail handler creates a P1 which notifies our entire management. Can i change this so that high priorities mails will create a P2 ticket?
Thanks in advance.
No, the decision is effectively hard coded into the email handler, so there's nothing you can do directly.
You will need to find or write an add-on that can provide another mail handler that can do what you need with the priority field.
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