I've set up a mailhandler that creates incidents from mails. We have 4 priorities with p1 being the highest and p4 being the lowest. When a regular mail is handled it will be set to be a P3 priority.
However when a mail is send with high priority marked the mail handler creates a P1 which notifies our entire management. Can i change this so that high priorities mails will create a P2 ticket?
Thanks in advance.
No, the decision is effectively hard coded into the email handler, so there's nothing you can do directly.
You will need to find or write an add-on that can provide another mail handler that can do what you need with the priority field.
I have multiple projects that use variations of the same base workflow. The variations depend on the requirements of the project or issue type. The variations mostly come in the form of new statuses ...
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