Change Request related

I would like to ask if were to setup "Change Request" (CR) using Jira, under which project category is more suitable with the requirements that i need the approval workflow. Eg: IT service desk? please advice.

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The IT Service Desk probably is the best place at the moment.  JIRA Service Desk had its ITIL certifications granted for Problem, Incident, Change and Request a few months ago.

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