Cannot copy and paste the screen shot in the JIRA ticket with edit mode


I used to attach my screen shot by copying and pasting the captured image in JIRA ticket directly (It even worked yesterday, U.S. EST 06/15/2016).This's really useful feature for developer if you fail a JIRA ticket. I won't be able to copy and paste any screen shot when I edit the description field or add a comment today (U.S. EST 06/16/2016). Is it BUG? Would it be possible to get addressed ASAP? Our QA/UAT/Client Service team use this feature frequently.

Note - I can copy & paste the screen shot in JIRA ticket while creating a new ticket.

Mac Laptop Pro - Version 14.0
Chrome - Version 51.0
Safari - Version 9.1.1
JIRA Cloud - v1000.73.0
Jing - Capture and share images and video

15 answers

Having the same issue. I usually use Snipping Tool to show the specific issue to a developer, then copy and paste it directly into my comment on a JIRA ticket.

I'm having the same problem.

  • I can paste images captured using the Snipping Tool into the Description of a new ticket.
  • I can no longer paste images captured using the Snipping Tool in the Comments of an existing ticket.

Two days ago (June 14, 2016 at around 5 PM PST) this problem did not exist.  At that time we were pasting images captured using the Snipping Tool into the Comments of existing tickets.

We're running on Windows 10.

I updated my original ticket to give more information, including our environment. I'd assume this might be a BUG. I filed a new JIRA ticket to the support team. Waiting for their responding.


Julie - Thanks for creating a ticket.  We use this feature all the time too.


We noticed this feature disappeared between 15th June 2016 approx 17:30UTC and 16th June 2016 approx 08:00UTC sad

I'm also having the same issue.  It started just this week.  I'm glad to see I'm not the only one experiencing this.  Hopefully the powers that be can fix this soon.

This issue might not only impact to an individual, but also affect the team members from different JIRA users who utilize it in the daily basis. No sure how we can bring it to JIRA support team attention quickly. What I can do is to attach the url of this link along with Cloud-9088 ticket. I hope it will help. 

Just a note, but several of us complained about this - and opened a separate ticket on it. We have been told a fix is in (as of yesterday) and will be released soon, but they wont tell us when it will roll out.

They apparently did a release last night that munged up the Dashboard color palette nice and proper - but this copy/paste bug is still a problem and doesnt work.


Julie Zhang, It's seem like a bug, because I can copy and paste at description and comments using snipping tool.

Yes. Many of users are impacted due to this issue. This is definitely to be considered as a HOT fix. Please Escalated!!! 

This Copy/Paste bug is really affecting our team - but it looks like they did fix the dashboard issue at least.

This Copy/Paste bug is really slowing us down too.


same here.  Having the same issue.  It is really slowing me down as well!

So, I can actually do this on one of my Atlassian accounts, but not the other... that's not a good sign.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Oct 09, 2018 in Jira Core

How to manage many similar workflows?

I have multiple projects that use variations of the same base workflow. The variations depend on the requirements of the project or issue type. The variations mostly come in the form of new statuses ...

397 views 6 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you