Cannot add user in Jira group. User is already a member of the "group"

We have an issue on specific user. There is no notification was being emailed to him even he is a member of the said group. Base on the investigation user he is not member of the group however even we added to the group it said the user is already a member. There are a lot of associated projects Is there a way how to fix the group without deleting the group and recreate again.  

2 answers

1 vote

What does the log file say when you try to add the user to the group?

Try following:

1. Remove all groups from that user. This should eliminate the problem with "this user is already a member of a group".

2. Assign user again to desired groups.

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