Can you send an email to an external email address or a selected JIRA user on change of status for a selected issue type?

We have a number of projects and each has an issue type of quote.  When an issue of this type is created we would like an email/notification to go to a selected user, however, there is no need to have that user added as a watcher on the issue and to assign the issue to them would only add steps in the process and slow things down.


1 answer

This widget could not be displayed.

Hi Eric,

Perhaps you can use a notification scheme?  

Take a look at this

You can select the event that you want to trigger the notification and the users that will receive it. You can also associate the notification with a project. 



Thanks for the idea.

Looked at using that, but cannot see how to get it to only work for selected issue types.  Looks like it do it for all issues types.

Is that how you understand it to work?

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

162 views 1 3
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you