Can you notify a workgroup when only 1 of their issue types (Bugs) gets assigned? If so, how?

We have several issue types used by a project but only want to notify a workgroup when only 1 of the issue types is "assigned". I thought I could do it via an event, but I can't figure out how to tie "assigning" event to it's workflow since it is not a transition step.

We are using 6.4.5/Server

2 answers

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1 vote

Another option I can think of is to use the JIRA Automation Plugin.

You can create an automation rule to trigger a custom event whenever an issue is assigned. You can also use the filter to restrict that to happen only for bugs. The new event will be used in the notification scheme to send notifications only to the selected group.

Thanks Jobin! After further review, I can see that I can not get what I want without looking at that plugin or to utilize the filter suggestion. Thanks for you help:)

1 vote

You can create a filter that lists issues of type 'Bug' which were assigned in the last 'N' minutes. You can then create a filter subscription that runs every 'N' minutes to notify the group you want.

Thanks Jobin, we may have to do that, if we can't find a way to notify without a using a filter. I would prefer to be able to create an event or a listener or something like that if possible. Thanks so much for the quick response.

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