I have another JIRA account with Scrumban enabled. I think it is a feature you are working on rolling out still. Can you add my forgeframework.atlassian.net account to the list and get this feature enabled soon?
Strictly speaking this isn't Scrumban as there are no timeboxed sprints and everything that goes with that (Sprint goal etc).
The documentation on how to enable is here: https://confluence.atlassian.com/jirasoftwarecloud/configuring-columns-764477997.html#Configuringcolumns-enablingkanbanbacklog
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Nope, we have less access to your account than you do! We're a community of users of Atlassian tools, not Atlassian support, so we can only help you with questions, not really doing your admin stuff.
We might get a bit further if you could tell us how the "Scrumban" has been enabled on the other account, but I suspect you might need to contact Atlassian Support
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I figured it out. It's no longer explicitly called "Scrumban". The feature has been integrated into Kanban. You can now move tickets into a new "Backlog" area when configuring a conban board which enables the functionality. The functionality is to have a backlog for a Kanban board so that issues with no intent to be worked on in the near future can be moved out of the way and ignored.
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