Can we limit the ability to open tickets by the value of a custom field

[Jen-Qology]

If values in a field are multiple (x, y, z) can we limit the ability to open a ticket based on 1 value

I.e. - John can only open tickets that are y value.

[GabrielleJ · Accepted solution]

I'm not sure what you want here, but I think what you will need for this is a "Validator" in the Create even of your workflow transition to do what you want. Maybe a script or Custom Field value checker, there a lot of add-ons for that.

[Jen-Qology]

I agree its rather restrictive, but what we are attempting to do is to have certain teams create tickets for specific business units so when a report is ran we see that x amount is the true value of tickets being opened for that vertical.

[Jen-Qology]

I agree its rather restrictive, but what we are attempting to do is to have certain teams create tickets for specific business units so when a report is ran we see that x amount is the true value of tickets being opened for that vertical.

[Nic Brough -Adaptavist-]

Gabrielle has the right answer to "limit the ability", but it's a really ugly idea.  User goes in to create issue, fills in a load of data, gets told they can't create the issue and that their way of logging it is "wrong".  It's extremely frustrating to have that done. 

A far better way to do it is to not offer the user the field, and calculate what they should have put in for them.  Instead of "John can only put Y on the issue", then have a post function that says "John raised this, so I put Y in the field".  Saves his effort, stops him getting frustrated and the problem goes away.

[Jen-Qology]

I agree its rather restrictive, but what we are attempting to do is to have certain teams create tickets for specific business units so when a report is ran we see that x amount is the true value of tickets being opened for that vertical.

[Nic Brough -Adaptavist-]

Definitely a case for "set the business unit field depending on the user", rather than try to bludgen the user into it.

[Jen-Qology]

How can we do that Nic without impacting the entire project?

[Nic Brough -Adaptavist-]

It will only apply to issues that go through the transition you put the post-function on.  But that's what you want to do anyway, from what you've said.

[Jen-Qology]

Yes, thanks