Can't login to Jira Core Server. Unsure of user ID used.

[Vince Consoli]

Just installed but have not finished configuration.

[Vince Consoli · Accepted solution]

I finally got it to work. My account info showed admin as the user name so that's what I was using but found that it was vconsoli for the user name. It's working now. Thanks for the Help.

[Fadoua]

Glad it is working for you @Vince Consoli! Enjoy JIRA :)

[Shannon S]

Hi Vince,

What steps did you complete so far on the installation? Did you not yet start up Jira? You setup your username and password on the initial configuration.

If you did create a username and password you can recover it using this procedure: 

• Retrieving the Jira Administrator

If you're receiving a particular error message when you try to complete configuration, can you let us know what that is?

Shannon

[Fadoua]

Hi vince,

Usually if you follow the steps exactly how they are given by Atlassian, you should be able to see the administrator username and password to log in to the instance. They provide it on the docs.

If you can not see them let me know and I will check for you