Can't log in JIRA(account info is right),and shows "Failure in the Atlassian Cloud authentication system."????

[bigwow]

My company colleague can't log in JIRA(account info is right),and shows "Failure in the Atlassian Cloud authentication system."??? But i can log in.

Anyone knows?

[Jonas Andersson]

Ohh, very little information, so start with this:

If you can see him in the user directory: Is he in the same user directory as you? Is he added to jira-users? Can you see failed logins on his user? What does the logs say?

If not: Is all elements you might LDAP filter on fulfilled? Is he in a part of the LDAP forrest as other users?

[Kevin Hoekman]

I am getting the same message this morning when trying to login