Community
Products
Jira
Jira Core
Questions
Can't log in JIRA(account info is right),and shows "Failure in the Atlassian Cloud authentication system."????

Can't log in JIRA(account info is right),and shows "Failure in the Atlassian Cloud authentication system."????

My company colleague can't log in JIRA(account info is right),and shows "Failure in the Atlassian Cloud authentication system."??? But i can log in.

Anyone knows?

2 answers

Ohh, very little information, so start with this:

If you can see him in the user directory: Is he in the same user directory as you? Is he added to jira-users? Can you see failed logins on his user? What does the logs say?

If not: Is all elements you might LDAP filter on fulfilled? Is he in a part of the LDAP forrest as other users?

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

I am getting the same message this morning when trying to login

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Products

Interests

Groups

Community resources

Support

Can't log in JIRA(account info is right),and shows "Failure in the Atlassian Cloud authentication system."????

2 answers

Suggest an answer

Claire Maynard

What modern development practices are at the heart of how your team delivers software?

Atlassian User Groups

Find my local user group

Groups near you