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Can't log in JIRA(account info is right),and shows "Failure in the Atlassian Cloud authentication system."????

bigwow
bigwow Nov 24, 2015

My company colleague can't log in JIRA(account info is right),and shows "Failure in the Atlassian Cloud authentication system."??? But i can log in.

Anyone knows?

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Jonas Andersson
Jonas Andersson Nov 24, 2015

Ohh, very little information, so start with this:

If you can see him in the user directory: Is he in the same user directory as you? Is he added to jira-users? Can you see failed logins on his user? What does the logs say?

If not: Is all elements you might LDAP filter on fulfilled? Is he in a part of the LDAP forrest as other users?

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Kevin Hoekman
Kevin Hoekman Sep 06, 2016

I am getting the same message this morning when trying to login

 

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