Can't log in JIRA(account info is right),and shows "Failure in the Atlassian Cloud authentication system."????

My company colleague can't log in JIRA(account info is right),and shows "Failure in the Atlassian Cloud authentication system."??? But i can log in.

Anyone knows?

2 answers

Ohh, very little information, so start with this:

If you can see him in the user directory: Is he in the same user directory as you? Is he added to jira-users? Can you see failed logins on his user? What does the logs say?

If not: Is all elements you might LDAP filter on fulfilled? Is he in a part of the LDAP forrest as other users?

I am getting the same message this morning when trying to login

 

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