Can't enable Jira Toolkit Plugin OnDemand

Hello!

The JIRA Toolkit Plugin is preinstalled, but every module is disabled and there's no button to enable it.

Am I missing something?

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1 answer

1 accepted

0 votes
Volodymyr Krupach Community Champion Dec 22, 2016

The plugin wiki says:

Using the JIRA Toolkit in OnDemand

This add-on is pre-installed in all OnDemand instances, however it is disabled. To enable it, please contact support.

Please file the ticket here.

Volodymyr Krupach Community Champion Dec 22, 2016

welcome smile

Did you file a ticket?  I'm having the same problem.

Volodymyr Krupach Community Champion Jan 02, 2017

Hi @Anne Bright, please note that you need to file a ticket to enable the addon, not to fix something.

@Anne Bright, I did file a ticket to enable the addon. They answear / enable real quick.

 

Moronic that this is a necessary step for cloud users. There is no indication whatsoever on that page that this would be the solution. Had to search for nearly half an hour before finding this answer.

Hi to all,

I made the request but I don't understand the real reason to do this action. There is a specific problem? plugin may be dangerous? Please @Volodymyr Krupach can explait this?

Thanks in advance

FABIO

Volodymyr Krupach Community Champion Feb 06, 2017

Hi Fabio Genovese,

I am not Atlassian employee so I can not answer on their name. I only can cite a text from the wiki page:

As with all plugins from Atlassian Labs, please take care using this plugin as we do not officially support them as a priority. 

Hi @Volodymyr Krupach,

Thanks for your answer. I didn't know this. this is a only a question and you answer smile with citing a wiki page. I think this is the real reason. 

Thanks

FABIO

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