Can't enable Jira Toolkit Plugin OnDemand

[Gabriel Magno da Silva]

Hello!

The JIRA Toolkit Plugin is preinstalled, but every module is disabled and there's no button to enable it.

Am I missing something?

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[Volodymyr Krupach · Accepted solution]

The plugin wiki says:

Using the JIRA Toolkit in OnDemand

This add-on is pre-installed in all OnDemand instances, however it is disabled. To enable it, please contact support.

Please file the ticket here.

[Gabriel Magno da Silva]

Thanks!

[Volodymyr Krupach]

welcome 

[Anne Bright]

Did you file a ticket?  I'm having the same problem.

[Volodymyr Krupach]

Hi @Anne Bright, please note that you need to file a ticket to enable the addon, not to fix something.

[Gabriel Magno da Silva]

@Anne Bright, I did file a ticket to enable the addon. They answear / enable real quick.

[Anne Bright]

Thanks guys!

[Ryan Haines]

Moronic that this is a necessary step for cloud users. There is no indication whatsoever on that page that this would be the solution. Had to search for nearly half an hour before finding this answer.

[Fabio Genovese (ArtigianoDelSoftware)]

Hi to all,

I made the request but I don't understand the real reason to do this action. There is a specific problem? plugin may be dangerous? Please @Volodymyr Krupach can explait this?

Thanks in advance

FABIO

[Volodymyr Krupach]

Hi Fabio Genovese,

I am not Atlassian employee so I can not answer on their name. I only can cite a text from the wiki page:

As with all plugins from Atlassian Labs, please take care using this plugin as we do not officially support them as a priority. 

[burnoutitaly@artigianodelsoftware.it]

Hi @Volodymyr Krupach,

Thanks for your answer. I didn't know this. this is a only a question and you answer  with citing a wiki page. I think this is the real reason. 

Thanks

FABIO