Can't download jira backup file due to permissions issue

I am the original user to a new atlassian jira instance but unable to download backup due to permissions. I have checked my user via the user management and can verify I am the full administrator, plus I have all the rights as expected (I haven't removed anything) but when I try to download the export that I create, it brings up a seperate login box prompting me for a login (see attached).

I have tried both Chrome (vers. 50.0.2661.102 m) and Firefox (vers. 46.0.1)


Please could you assist as I am needing to migrate to another instance url before purchasing a license.



2 answers

1 accepted

0 votes
Answer accepted

Hi Cody,


That was exactly the problem... When you initially get your account, a default username of 'admin' will be given to you and (from what I can see) the only way to know what that username is by going into "site administration" and then into user management.

Once I used this username with my password, all was fine.

Awesome!  Great to hear that it was an easy one.  smile

If you wouldn't mind marking this as answered, I'd appreciate it!  Thanks!

Hey Tony!

What are you using for the username?  Your email address or your actual username?

I ran into a similar issue a long while back that was caused by me trying to use my email address, (which I had been using to log into the instance), instead of my actual username.


Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Oct 09, 2018 in Jira Core

How to manage many similar workflows?

I have multiple projects that use variations of the same base workflow. The variations depend on the requirements of the project or issue type. The variations mostly come in the form of new statuses ...

397 views 6 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you