Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Can't create/find jira.home, or config.bat file Edited


I'am trying to update jira core from 7.11.1 to 7.12.2 by installator but there's no jira.home, or config.bat at directory where jira is installed. Can you tell me how to create/find those files ? The server is installed on Windows.




2 answers

1 accepted


If at the time of installation you have not customized the path the it should be :

  • C:\Program Files\Atlassian\Application Data\JIRA (on Windows) or
  • /var/atlassian/application-data/jira (on Linux)

Use this article for help :

There's only dbconfig.xml with db connection details and i can't do update using this directory.

Along with dbconfig.xml there should be jira home folder.

In the installation directory you have jira properties file where you can see the exact location of these files.

If they are not present to the specified path then I something must went bad during upgrade. I hope you have taken the backup.




Unfortunately there's no jira home folder and in backup from version 7.1.7 I can't see those files too.  Now version is 7.11.1. Somehow it was updated without those files.

Jira cannot work at all without a "jira home", so if the old version is running ok, there is one somewhere.  Try the "system information" page in admin, that will tell you where it is installed and what you chose for jira home.

0 votes

Hello @jbzowyCW,

As Prakhar and Nic have mentioned, if the JIRA instance is working, that would mean <JIRA_HOME> directory is present. If you are able to locate the dbconfig.xml file, that directory is the <JIRA_HOME> directory. Alternatively, you can check the Administration > System > System Info page or use the JIRA Application Configuration tool to check the <JIRA_HOME> directory of the JIRA instance.

The config.bat file will be located in the <JIRA_INSTALL> directory. This is the file that will be used to run the JIRA Application Configuration tool (as mentioned earlier). The file is located in <JIRA_INSTALL>/atlassian-jira/WEB-INF/classes directory.

For more information on the JIRA directories, you may refer to Jira application installation directory (<JIRA_INTALL>) and Jira application home directory (<JIRA_HOME>).

Kind regards,

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira Core

How to manage many similar workflows?

I have multiple projects that use variations of the same base workflow. The variations depend on the requirements of the project or issue type. The variations mostly come in the form of new statuses ...

3,894 views 11 5
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you