Can't close or resolve certain issues

We have a strange problem, where certain issues in a specific project doesn't have the Resolve and Close buttons. Permissions are good (tested with Permission Helper). Also checked the transitions, and the only condition is that the user must have the right to resolve issues.

No errors in the log, so I really don't know why it happens for only specific issues.

1 answer

1 accepted

2 votes
Accepted answer

This is a classic symptom of "database tables out of line".  JIRA stores the status and the position in the workflow separately, and does this if they get out of line - it's like it doesn't know what transitions to show.

Try the integrity checker, selecting the workflow options.  That should identify the issues affected and offer to fix them.

If this happens to a lot of issues, you've got something broken in your system and need to fix it rather than integrity checking.  If it's higher than 1/10,000 I'd start digging more.

It fixed the problem. Let's see if it comes back again.

Suggest an answer

Log in or Sign up to answer
Community showcase
Asked Dec 06, 2018 in Jira Ops

I'm John Allspaw, Ask Me Anything about incident analysis and postmortems

I'm John Allspaw, co-founder of   Adaptive Capacity Labs, where we help teams use their incidents to learn and improve. We bring research-driven methods and approaches to drive effective inciden...

5,514 views 21 17
View question

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you