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Can't close or resolve certain issues

We have a strange problem, where certain issues in a specific project doesn't have the Resolve and Close buttons. Permissions are good (tested with Permission Helper). Also checked the transitions, and the only condition is that the user must have the right to resolve issues.

No errors in the log, so I really don't know why it happens for only specific issues.

1 answer

1 accepted

2 votes
Answer accepted
Nic Brough Community Leader Aug 24, 2016

This is a classic symptom of "database tables out of line".  JIRA stores the status and the position in the workflow separately, and does this if they get out of line - it's like it doesn't know what transitions to show.

Try the integrity checker, selecting the workflow options.  That should identify the issues affected and offer to fix them.

If this happens to a lot of issues, you've got something broken in your system and need to fix it rather than integrity checking.  If it's higher than 1/10,000 I'd start digging more.

It fixed the problem. Let's see if it comes back again.

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