We have a strange problem, where certain issues in a specific project doesn't have the Resolve and Close buttons. Permissions are good (tested with Permission Helper). Also checked the transitions, and the only condition is that the user must have the right to resolve issues.
No errors in the log, so I really don't know why it happens for only specific issues.
This is a classic symptom of "database tables out of line". JIRA stores the status and the position in the workflow separately, and does this if they get out of line - it's like it doesn't know what transitions to show.
Try the integrity checker, selecting the workflow options. That should identify the issues affected and offer to fix them.
If this happens to a lot of issues, you've got something broken in your system and need to fix it rather than integrity checking. If it's higher than 1/10,000 I'd start digging more.
I have multiple projects that use variations of the same base workflow. The variations depend on the requirements of the project or issue type. The variations mostly come in the form of new statuses ...
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