Can't change the Resolution status from "Unresolved" to others.

[amitpustode]

[Michael Wolfe]

Can you edit any field in Details, or just not the "Resolution" field?

[amitpustode]

I need to change only Resolution field . 

[Pedro Felgueiras]

Hi @amitpustode 

The field resolution can only be edited by a workflow transition. 

Best regards, 

Pedro 

[amitpustode]

Hi @Pedro Felgueiras ... Ya ... but how I change/edit workflow transition ... ??

[Ekaterina Danilova]

Click Done and the resolution should be applied automatically. Ideally, you shouldn't touch this field, it should be changed during the transition. 

[amitpustode]

Yes ... but before done I need some other option like .. Open, Closed, Resolved, Pending like this

[Ekaterina Danilova]

Resolution means that the issue is done completely. It's only like a flag. 
Open, Pending - Statuses, that don't need the resolution because they are not finished yet. 

Closed and Resolved are statuses and resolution can be applied in the transition configuration: 

1. Go to Admin -> Issues -> Workflows
2. Select your workflow
3. Add necessary statuses and create transitions between them
4. Click the necessary transition and click Post-functions
5. Click Add post function -> Update Issue Field
6. Choose Resolution and None

[Tyler Brown]

Hey amitpustode,

Best practice is to either set the resolution on a Workflow transition (using a post function) or to include a screen with the Resolution screen on the appropriate workflow transitions.

You shouldn't normally need to set a resolution outside of a workflow transition.

Hope this helps,

Tyler