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Can't change the Resolution status from "Unresolved" to others.

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4 answers

0 votes
Michael Wolfe Community Leader Mar 18, 2019

Can you edit any field in Details, or just not the "Resolution" field?

I need to change only Resolution field . 

0 votes

Hi @amitpustode 

 

The field resolution can only be edited by a workflow transition. 

 

Best regards, 

Pedro 

Hi @Pedro Felgueiras ... Ya ... but how I change/edit workflow transition ... ??

Click Done and the resolution should be applied automatically. Ideally, you shouldn't touch this field, it should be changed during the transition. 

Yes ... but before done I need some other option like .. Open, Closed, Resolved, Pending like this

 

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Resolution means that the issue is done completely. It's only like a flag. 
Open, Pending - Statuses, that don't need the resolution because they are not finished yet. 

Closed and Resolved are statuses and resolution can be applied in the transition configuration: 

1. Go to Admin -> Issues -> Workflows
2. Select your workflow
3. Add necessary statuses and create transitions between them
4. Click the necessary transition and click Post-functions
5. Click Add post function -> Update Issue Field
6. Choose Resolution and None

0 votes
Tyler Brown Community Leader Mar 18, 2019

Hey amitpustode,

Best practice is to either set the resolution on a Workflow transition (using a post function) or to include a screen with the Resolution screen on the appropriate workflow transitions.

You shouldn't normally need to set a resolution outside of a workflow transition.

Hope this helps,

Tyler

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