I raised this question in a similar post last year (https://community.atlassian.com/t5/JIRA-Core-questions/Can-a-non-logged-in-user-access-or-set-the-reporter-when/qaq-p/382218#M24531) but am addressing it as a new question because of the advent of "Portal Only Customers", which 99% of my users are.
We allow anonymous ticket creation and would like the user to be able to set the "Reporter" field, however as a dynamic field, it is not searchable to a non-logged-in user. Has this changed, or can it be allowed somehow in order to further leverage the portal-only-customers? Our (lousy) work-around is adding a mandatory custom field "Name" to the ticketCreate screen, then having a Service Desk Technician go back through tickets and manually reconcile "Name" and "Reporter", a dreadful waste of energy.
Hi Community! I’m Elaine, Confluence Product Manager. You may have read my earlier post about page tree in space navigation sidebar. I'm excited to share another improvement that helps you organize ...
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