I raised this question in a similar post last year (https://community.atlassian.com/t5/JIRA-Core-questions/Can-a-non-logged-in-user-access-or-set-the-reporter-when/qaq-p/382218#M24531) but am addressing it as a new question because of the advent of "Portal Only Customers", which 99% of my users are.
We allow anonymous ticket creation and would like the user to be able to set the "Reporter" field, however as a dynamic field, it is not searchable to a non-logged-in user. Has this changed, or can it be allowed somehow in order to further leverage the portal-only-customers? Our (lousy) work-around is adding a mandatory custom field "Name" to the ticketCreate screen, then having a Service Desk Technician go back through tickets and manually reconcile "Name" and "Reporter", a dreadful waste of energy.
I have multiple projects that use variations of the same base workflow. The variations depend on the requirements of the project or issue type. The variations mostly come in the form of new statuses ...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events