Can "Forward Email" forward to two emails?

We have an email listener that creates an issue ticket when an email is sent to a specific address. Then, Jira alerts a different email about the newly created ticket. Both of these features are working; now I'm interested in adding a second email to alert to.

I've tried adding a second email separated by a comma and also tried just with a space seperator. The form's validation reports both attempts are "Invalid email address format." which makes me think this field is expecting one email.

My question is can the "Forward Email" contain two email addresses? If so, what's the format to seperate the emails also how can the second email be the address of whoever sent the original email? In other words, does jira have a syntax that uses the email's From: field?

I have not found this type of information in documentation. Thank you for your input.

1 answer

1 accepted

0 votes
Rachel Wright Community Champion Apr 07, 2017

Hi Christian,

It sounds like you're trying to add a second value to the "Forward Email" field in your "Mail Handler" on the "Incoming Mail" JIRA Admin Console page.  (Admin > System > Incoming  Mail)

Instead, why don't you modify the Notification Scheme for the project?

You can add a "Single Email Address" to the "Issue Created" notification line item. (Admin > Issues > Notification Schemes)

Poor man's method:  You could set one email account to forward to another on your mail server.

Hope this helps,

Rachel

Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Thursday in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

655 views 4 15
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot