6.4.11#64026-sha1:78f6ec4 version of jira. We can not attach such type file, txt, pdf etc works fine, but not jpg pr jpeg. IF I attach and save, it will goes to time out and: We have server version of JIRA (not cloud)
There was an unexpected error while loading the issue.
If you think this message is wrong, please contact your JIRA administrators.
After that it is not possible to open that issue any more. I can see the issue in backlog (or active sprint) but if I click it , it goes to timeout.
If I try to export it to excel, excel can not download it.
We just updated to this version of jira. Old jpg/jpeg files will open (attached before this update)
RESOLUTION: (this works for us)
It indicated that Java could not locate the appropriate class, we need to force JIRA to build all cache again by doing few steps below:
ception in thread "file-attachment-store:thread-489" java.lang.NoClassDefFoundError: Could not initialize class com.sun.imageio.plugins.jpeg.JPEGImageReader
at com.twelvemonkeys.imageio.plugins.jpeg.JPEGImageReaderSpi.createReaderInstance(Unknown Source)
Bother. When I saw this, it was because the wrong JVM was in use. But yours is fine.
I think this one needs to go to Atlassian support - I can't replicate it, and I can't find any reason why it's failing. I'd give https://support.atlassian.com as much information as you can!
If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot