6.4.11#64026-sha1:78f6ec4 version of jira. We can not attach such type file, txt, pdf etc works fine, but not jpg pr jpeg. IF I attach and save, it will goes to time out and: We have server version of JIRA (not cloud)
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After that it is not possible to open that issue any more. I can see the issue in backlog (or active sprint) but if I click it , it goes to timeout.
If I try to export it to excel, excel can not download it.
We just updated to this version of jira. Old jpg/jpeg files will open (attached before this update)
RESOLUTION: (this works for us)
It indicated that Java could not locate the appropriate class, we need to force JIRA to build all cache again by doing few steps below:
ception in thread "file-attachment-store:thread-489" java.lang.NoClassDefFoundError: Could not initialize class com.sun.imageio.plugins.jpeg.JPEGImageReader
at com.twelvemonkeys.imageio.plugins.jpeg.JPEGImageReaderSpi.createReaderInstance(Unknown Source)
Bother. When I saw this, it was because the wrong JVM was in use. But yours is fine.
I think this one needs to go to Atlassian support - I can't replicate it, and I can't find any reason why it's failing. I'd give https://support.atlassian.com as much information as you can!
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