Can i define ( Resolution : set ) as the end of the SLA - TTSLA addon

For us, it is not sufficient that SLA ends on closed status, instead, it has to end when status is closed and resolution is defined.

 

Is that possible the achieve with Time to SLA addon?

1 answer

Hello Ivan,

I can not advice you about this particular add-on but can't you make setting resolution mandatory on ticket closure? If this complies with your process flow you can achieve it easily.

 

regards,

 

Vladimir

Hello Vladimir,

 

I could, but this is specific workflow designed by contractors and I actually can't change it.

Regards,

Ivan.

 

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Fadoua M. Boualem
Published yesterday in Trello

Using Trello to manage events

As a Jira power user, I was at first doubtful that Trello could benefit my workflow. Jira already uses boards (ones you can customize!), so why would I even need to use Trello?! In this post you will...

447 views 6 7
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you