Can i define ( Resolution : set ) as the end of the SLA - TTSLA addon

For us, it is not sufficient that SLA ends on closed status, instead, it has to end when status is closed and resolution is defined.

 

Is that possible the achieve with Time to SLA addon?

1 answer

This widget could not be displayed.

Hello Ivan,

I can not advice you about this particular add-on but can't you make setting resolution mandatory on ticket closure? If this complies with your process flow you can achieve it easily.

 

regards,

 

Vladimir

Hello Vladimir,

 

I could, but this is specific workflow designed by contractors and I actually can't change it.

Regards,

Ivan.

 

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

200 views 1 3
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you