Can i define ( Resolution : set ) as the end of the SLA - TTSLA addon

For us, it is not sufficient that SLA ends on closed status, instead, it has to end when status is closed and resolution is defined.

 

Is that possible the achieve with Time to SLA addon?

1 answer

Hello Ivan,

I can not advice you about this particular add-on but can't you make setting resolution mandatory on ticket closure? If this complies with your process flow you can achieve it easily.

 

regards,

 

Vladimir

Hello Vladimir,

 

I could, but this is specific workflow designed by contractors and I actually can't change it.

Regards,

Ivan.

 

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