Can JIRA Core be set up such that an issue can be created via email? And does the sender have to be a JIRA user? My intent is that anyone of our customers would be able to create an issue by sending an email to a specified email address that would create an issue in Jira.
You can configure a mail server in JIRA core to create tickets from emails BUT they need to also have a reporter who is a JIRA user. You can also configure it to create a JIRA user but this of course has the potential to blow out your user license. JIRA service desk would likely be a better fit for what you're trying to do as it will have similar functionality but won't blow out your JIRA user license.
Hope this helps,
I have multiple projects that use variations of the same base workflow. The variations depend on the requirements of the project or issue type. The variations mostly come in the form of new statuses ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs