Can anyone send an email to create an issue?

Can JIRA Core be set up such that an issue can be created via email?  And does the sender have to be a JIRA user?   My intent is that anyone of our customers would be able to create an issue by sending an email to a specified email address that would create an issue in Jira.

1 answer

Hi Laura, 

You can configure a mail server in JIRA core to create tickets from emails BUT they need to also have a reporter who is a JIRA user. You can also configure it to create a JIRA user but this of course has the potential to blow out your user license. JIRA service desk would likely be a better fit for what you're trying to do as it will have similar functionality but won't blow out your JIRA user license. 


Hope this helps, 



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