Can a participant(customer) on Jira Service Desk can add comments to the issues?

on a service desk issue I added a customer as participant and he can not make any comments to the issue?

could some one please help?

2 answers

1 accepted

Some JIRA instances have a "Participant" field from other plugin's that is different from the "Request Participant" field that JIRA ServiceDesk uses. Can you confirm that you added the customers as a "Request Participant" to the issue?

The second thing to check would be to ensure that your customer's email/account is listed in your "Customers" role on your project, or that they are part of a group that is listed within that role. 

If these two things are set correctly, then the customer should be able to log in to the customer portal to make a comment, or reply to an email to add a comment.

Thank you for quick response. 

I added customer to Request Participant but, customer email/account was not added in my project role. I added the customer and he is able to make comments through his portal. Thank you so much.




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