Can a participant(customer) on Jira Service Desk can add comments to the issues?

on a service desk issue I added a customer as participant and he can not make any comments to the issue?

could some one please help?

2 answers

1 accepted

This widget could not be displayed.

Some JIRA instances have a "Participant" field from other plugin's that is different from the "Request Participant" field that JIRA ServiceDesk uses. Can you confirm that you added the customers as a "Request Participant" to the issue?

The second thing to check would be to ensure that your customer's email/account is listed in your "Customers" role on your project, or that they are part of a group that is listed within that role. 

If these two things are set correctly, then the customer should be able to log in to the customer portal to make a comment, or reply to an email to add a comment.

This widget could not be displayed.

Thank you for quick response. 

I added customer to Request Participant but, customer email/account was not added in my project role. I added the customer and he is able to make comments through his portal. Thank you so much.




Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

143 views 1 3
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you