Is it possible to change the format/type of an existing custom field? I presently have a single select drop down menu for Client Name, which I would like to convert into a cascading drop down so I can include a client ID with the client name. I don't want to lose the ability to report on existing.previous tickets with the existing Client Name field.
Not directly - you have to mess around with the database, and a lot of conversions aren't easy (or possible) even with database access.
Without hacking the database, you could add a new field, populate the options, and then do some bulk-edits to copy the data across into it. I'd also remove the old field from create/edit and transition screens so that no-one puts data in it, and then delete it when everyone has moved to using the new field.
I have multiple projects that use variations of the same base workflow. The variations depend on the requirements of the project or issue type. The variations mostly come in the form of new statuses ...
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