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Can I take ownership of a jira ticket (jira cloud) via the slack integration?

When a new ticket is created in Jira Service desk, the slack integration displays the new ticket. From slack I want to be able to take ownership of the ticket before I commence work on it, I do not see this feature available. Can you please confirm if this feature already exists and if not are there any plans to add it as well as expand the functionality?

Thank you.

1 answer

0 votes
Daniel Eads Atlassian Team Jun 18, 2019

Hey Adil,

This is currently possible! We've been rolling this out to everyone and if it's not currently available to you, it will be by the end of this week.

Assigning issues from Slack is quite simple - you've already got notifications flowing into your channel so you can now assign in two easy steps!

  1. Click the Action Menu (...) on the issue preview for the issue you want to assign, and click the Assign option
    image.png
  2. Select the assignee from the dropdown list and click Submit
    image.png
  3. You're done!

You can also Transition or Watch issues from the action menu as well.

Cheers,
Daniel

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