We occasionally outsource some of our development work to third party development teams. We would like to have a flag/dropdown/tag to mark it as a "xyz company" ticket, and then restrict their view so that they can only see tickets that have been flagged for them.
We still want these tickets to stay on the same board, and to be seen by our own internal developers.
Is this possible?
We may have tickets that start out being assigned to one of our developers, then get sent out to be completed, then come back to us for QA or UAT. We already use multiple projects, so if at all possible, I would really like to be able to keep this project all on one board so it can stay organized.
Ok, I am at least a little closer.
In issue security, I set the view so that the following groups can view the tickets
This way, the person who reported the ticket can see it, all internal Developers and Managers can see it, and anyone can see a ticket that is assigned to them.
Our game plan is to assign the tickets to the third party manager, and let him/her reassign them to his/her team members as they see fit. We can still track their progress internally.
During testing, this seems to work with any new tickets I create... however the tickets created prior to the rule being implemented are still visible to everyone.
If I switch back to "None", I get the following message...
|None (3 affected Issues)||Security on these issues will be removed|
And it removes all security
If I try to switch back to the Issue Security Scheme I created, I get the following message
"There are no previous secured issues."
Is there any way to secure tickets that were previously set to "none"
I'm John Allspaw, co-founder of Adaptive Capacity Labs, where we help teams use their incidents to learn and improve. We bring research-driven methods and approaches to drive effective inciden...
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