Can I have a setting where in my workflow a notification email is set if a task is not completed by a pre determined time?

Can I have a setting where in my workflow a notification email is set if a task is not completed by a pre determined time?

1 answer

This widget could not be displayed.

Hi Catherine,

You could use filter subscriptions for this. Create a JQL filter that returns the issues you want to be notified of and create a subscription as explained here.

Just as an example:

Project = <some project> AND created < -5d AND Resolution = Unresolved

The nice thing about these filters is you can also use them as the basis for a filter results gadget on a dashboard. So you can be notified, but also watch the issues in real time.

Thank you very much! I'm a little confused as to where I create the filter and how. I want it so that for one particular ticket for a task to be completed everyday and if it isn't moved to 'Completed' by a particular time of the day then a notification email gets sent. Also, after the task has been moved to completed I would like it to automatically reset to 'In Progress' everyday.  Is this possible?

Phew, that's a very specific corner case. If you are on JIRA Server, you could use the free Automation add-on from Atlassian. It allows you to use a CRON schedule to specify the time of day you want to check the status of your issue and trigger an action from it. You can also automate the status changes with it, as you suggest - given your workflow allows to transition from closed to in progress of course.

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted 9 hours ago in Statuspage

What are your best incident management tips and stories? #HugOps

 👋Community members! Downtime happens. And great incident response takes a village. Teams like Support, Dev, SRE, Ops, IT, and Marketing have to come together to resolve the problem while keep...

26 views 0 3
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you