Can I change sub-domain

The company I work for has been acquired, and we need to change the sub-domain to match the new company's name.

Most references I found are very old and say it's not possible in the onDemand/Cloud version; or say to contact support, which only seems possible by asking a question on this public forum.

Edited in response to a proposed answer:

On the system setting page, I checked both the General Settings and Advanced settings.  Base Url was not an editable field on either.  My understanding is that if you install JIRA on your own servers, Base Url can be edited under System Settings, but not on the onDemand / Cloud version.

3 answers

2 votes

You can not change the URL for a Cloud instance - the only option is to get a new url, export your system, and import it into the system running on the new url.

As for support, is where to start - look for "raising an issue"

Changing domains is a restricted activity in Cloud solutions see the documentation at

As @Nic Brough [Adaptavist] suggests raise a request with 

Try to change base URL on admin panel => system

That won't work, you can't get to it on Cloud, it's a restricted function

URL for cloud instance cannot be changed and it's one time set till you stop the license.

Suggest an answer

Log in or Join to answer
Community showcase
Emilee Spencer
Published 3 hours ago in Marketplace Apps

Marketplace Spotlight: DeepAffects

Hello Atlassian Community! My name is Emilee, and I’m a Product Marketing Manager for the Marketplace team. Starting with this post, I'm kicking off a monthly series of Spotlights to highlight Ma...

22 views 0 3
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot