Can I automatically assign an issue to a member of a group?

Nick Menere Community Champion Feb 26, 2017

When an issue is created or transitioned, am I able to assign it a member of a group?

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Nick Menere Community Champion Feb 26, 2017

With Automation for JIRA it is possible to define a list of users that can then be used to assign an issue to. You can populate this list via group selection.

You can assign the user based on a number of algorithms:

  • Load balanced - assign it to the user with the lowest number of issues assigned to them
  • Round-robin - sequentially assign  issue to a list of users
  • Random - if you are feeling lucky

I have written more about assigning issues in - https://blog.codebarrel.io/smart-assign-jira-issues-load-balancing-round-robin-and-more-530f3a48bb25#.euyz7dsyg

 

 

This guys charge for EVERYTHING!!!! what's the deal of having a ticketing tool if you have to pay even more for what you actually need it for.

 

 

Nick Menere Community Champion Jun 08, 2017

Hey Sammaël,

Actually this functionality is available for free in the Lite version of our add-on. 

The Server version is being released very soon and Cloud version is already available.

There is a 300 rules per month limit in the Cloud offering as we host this and incur costs.

Hope you can try it out.

 

Cheers,

Nick

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