Could you let me know if JIRA is a good choice for what I want to achieve? I want to build an automated ticket creation system based on SQL Server tables. Simply, JIRA should read every few minutes a table and in case there is a new information there it should create a new ticket and assign it to the first available person (also from a table). There are 3 questions?
I would really appreciate your feedback.
The simplest way would be to use the REST API for JIRA using the following steps:
I say the simplest is the API because, for this particular use case, a plugin seems like overkill.
You should have the above up and running in a few hours if not under an hour. When communicating with the API be sure to use Basic Authentication for simplicity. Then once you have this working you could think about more complicated approaches to authentication.
You can do all of that with a JIRA add-on. Or you can create your own application and use JIRA's REST API.
Whenever there are customization requirements like this, I would say JIRA is a pretty good choice to go with!
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