I have two service desk projects and some requests on each one of them. If I bulk move some issues from one project to another, in the Requests page, the moved tickets have now the wrong icons. As far as I can see, the icon is a default one, used if the right one is not found (a robot). If I open one of this requests, the right icon appears.
If I move the issues back to the first project, everything goes back to normal.
So, my answer is: is there anything I can do about it? (modifying directly in the database is an accepted solution).
Not sure if you are talking about request type icon or issue type icon, however, you may can try to upload the icons in the new project?
Upload Request Type icon can be done in project settings->request types
Upload Issue Type icon can be done in JIRA Administration->Issues->Issue Types and then edit the issue type
Hi Yuting, Joe,
Thank you both for answering. I'm actually talking about the request type icon. I do not want to upload any other icons, I want the right one to be displayed. However, we managed to diagnose the problem - it seems like when we bulk move some issues from a project to another, the "Request type" field is set to "No match".
I have multiple projects that use variations of the same base workflow. The variations depend on the requirements of the project or issue type. The variations mostly come in the form of new statuses ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs