Boards & Backlog Links have gone missing!

Ceri Llewelyn October 26, 2016

We can no longer see the boards and backlog links in our JIRA projects. The project boards can still be accessed through the 'Boards' menu item but it's not ideal.

Before this arose, I was configuring our JIRA to use Tempo Planner and Tempo teams. Does anyone have any idea what could have caused this?

15 answers

1 accepted

1 vote
Answer accepted
Doug Henderson October 26, 2016

Just got updated for me. Working now. 

1 vote
Robin Jin April 25, 2017

Have just encounted the issue again. What shall we do to fix it?

1 vote
Accounting SEPTech October 26, 2016

The icon on the left for the boards are back for us !

1 vote
Pamela Buder October 26, 2016

We contacted Atlassian and they have a fix but they have to apply it. https://jira.atlassian.com/browse/JSW-15070

0 votes
Mike Low October 26, 2016

Majority of my boards were fixed. One of my boards had the reverse issue where only the Backlog/Active Sprint/Report icons were displaying. After updating the Board filter link to reference the Key and not the project ID this fixed the issue however. Thanks for fixing.

0 votes
crf
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 26, 2016

This is an active incident due to a bug in JIRA Software.

https://jira.atlassian.com/browse/JSW-15102

https://jira.atlassian.com/browse/JSW-11878

 

0 votes
Elizabeth Volini October 26, 2016

How do you access the "1" and "2" hot key, I don't seem to know how to do this.

 

0 votes
Christopher Johnson October 26, 2016

A work around in the mean time would be to use the "1" and "2" hot keys. They should already be mapped to your backlog and sprint board respectively. Try it from the project page.

0 votes
Accounting SEPTech October 26, 2016

same issue here ... icons missing on all projects

 

0 votes
Mike Low October 26, 2016

We have 2 Cloud based JIRA instances we are using and both have the same issue identified above. The only way to access the backlog or Kanban view of a board is if it has been bookmarked it seems.

0 votes
Doug Henderson October 26, 2016

I am having the same issue. Please advise. 

0 votes
Kim Guess October 26, 2016

Any idea when this fix is going to go in?

0 votes
Adam Taylor October 26, 2016

We're having the same issue as well and haven't found a cause.

0 votes
david October 26, 2016

It's affecting my org as well. You can still toggle between Plan and Board with hotkeys '1' and '2'.

0 votes
Andrew Vickers October 26, 2016

The same thing happened to us this morning. I have not yet found a cause.

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