I setup a roadmap with team, board and sprint. while the board correctly shows the state of tickets in backlog and in sprint the roadmap does not update its state (on reload or if i enable auto sync).
sync roadmap ->board is working
sync board -> roadmap is not working
For example: at the moment roadmap shows one issue on the team and 3 in cadence backlog while in fact two issues are in the sprint. The only way to get stuff in sync is to redo all in the roadmap.
Sprint starting was just a diagnostic info - there was a bug in which only started sprints were synced, so only wanted to see if that's it or a different beast.
Instead of clicking R (which should work when pressed twice rapidly) you can click the cog icon and re-sync on the Roadmap.
starting sprint didn't change anything. The synching from board to roadmap only works in very few cases. i just added moved a issue from backlog to sprint that correctly synched in roadmap but moving it back didn't sync in the roadmap. i saw a short flickering that indicate that live sync did something but the issue didn't move back to cadence backlog. I also tried with program backlog same problem there.
(there is no "re-sync" if i click on cog)
i just added a team and assigned an existent board to it. Then i assigned an sprint to a cadence for this team (the sprint was created before and started already) but the roadmap doesn't show the issues from this sprint. i can find them in program backlog and drag them into the sprint in the roadmap but the roadmap only shows issues i dragged within the roadmap and not those that were already in the sprint.
Hi Moritz, here's Marcin - roadmap team leader
First thing which will be really helpful to know is what is your Jira Version and Jira Agile/Software Version
To help You, I need to know which sync mode You currently use. To check it: click cog-icon on roadmap and then go to "Manage roadmap", single select will show currently chosen value.
As soon as I will know what sync mode You use, I will be able to help You - first describing which behaviours are expected, then helping You with problems
TIP1: If you are reinstalling the plugin, always try to uninstall and install it (not just update) - your data is safe, don't worry
TIP2: Don't worry about assigning board to a team, it is not obligatory, it doesn't have any influence on the way the roadmap works. The reason is that sprints are really loosely coupled with boards. This assignment will only add to your Team Card a small link to its board - it is just an UX improvement.
Here is the version info:
Jira Agile: 6.7.14
BigPicture (Standard): 5.0.1-jira6
I found synchronization setting in program's configuration. it is set to "large team" and shows the warning beacause we have standard edition.
I am assigning boards to a team because i didn't found another way to see tickets and progress in the roadmap. Is there a way to directly show boards or tickets without teams?
Ok, versions look good - anyway I will check roadmap on it again.
Since version 5.0.0 we have 3 roadmap sync modes:
It does not sync any data to JIRA - just let You to set tasks in a roadmap a manage it manually
Screen Shot 2016-05-26 at 11.07.15.png
In case You will still not see tasks in expected cells we can try to do some things:
The problem is that we don't actually see what is happening on your instance, how roadmap is actually configured etc etc without it we can exchange a lot of messages and overlook some obvious mistakes.
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